Refund Policy

Services, not products

ROAS Wings provides marketing and follow-up services. Fees for work we agree to perform are payable as set out in your written agreement, and work begins once that agreement and payment are in place.

Before work starts

If you cancel a confirmed engagement before any work has started, let us know in writing and we will refund any fee you have already paid in full.

Once work has started

Because our work is custom-built around your funnel and delivered over time, fees for work already performed are non-refundable. If we have not yet delivered a phase you have paid for, we will refund that phase's fee or complete it — your choice.

Our performance promise

Our promise on the home page — "it pays for itself, or we keep working for free" — is our primary remedy. In plain words: if the extra enrolments we bring in do not cover our fee, we keep working with you at no extra charge until they do. The exact numbers are agreed together in writing before we begin.

This promise replaces cash refunds for performance concerns. It applies only where you have held up your side of the written agreement.

What is not covered

We cannot offer refunds for results affected by things outside our work: changes you make to the funnel mid-engagement, leads that were purchased or generated before we started, pauses in your ad spend, or decisions not to use the systems we build.

Questions

If you have a question about a fee or this policy, please email contact@roaswings.com or use the booking form on our home page and we will look into it.